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Customer Service
Toll-Free Phone:
1-800-372-1033
M-F, 8:30 a.m. - 7:00 p.m. ET
(excluding most federal holidays)
customercare@bna.com
About BNA
BNA is the largest independent publisher of information and analysis products for professionals in law, tax, business, and government.
We publish daily, weekly, monthly, and up-to-the-minute news covering the full range of legal, legislative, regulatory, and economic developments that impact the business environment.
This includes many special information and research reports, targeted to specialized audiences. In addition, BNA PLUS, our full-service research and data division, provides research and document retrieval services that add to the value of BNA's publications for busy professionals each year.
Our customers are lawyers, accountants and CPAs, compliance officials in a wide range of industries, human resource practitioners, labor unions, and many other professionals in the U.S. and abroad.
Today, BNA employees in the nation's capital area and around the world produce more than 350 news and information services known and valued for their unbiased reporting.
BNA's subsidiary companies offer customers the same high-end information content, tailored to their specific needs.
Unequalled Editorial Quality
BNA's more than 600 reporters, lawyers, and editors working in the Washington, D.C., metropolitan area, plus staff and special correspondents across the country and around the world, deliver the highest editorial quality in the industry.
Year after year, in surveys comparing legal and business publishers, customer groups recognize BNA's leadership in editorial quality. American Lawyer Media's annual survey of law librarians at the nation's 200 largest law firms has given BNA the top rating on content quality since 2002 when the survey began.
Experienced reporters with expertise in specialized fields get their information from high-level sources. BNA's timely, comprehensive, focused coverage means users spend much less time on reading and research.
Editorial advisory boards bring to many BNA publications the real-world perspectives of outside experts and practitioners. Careful attribution of sources is a requirement at BNA.
Absolute Objectivity
BNA content is free of bias, opinion, and partisanship. As a wholly employee-owned corporation, the company enjoys an editorial independence unmatched in an industry that has been swept by a wave of international consolidation in the past two decades.
Working at BNA
Employee ownership defines the BNA workplace culture. Our company has three times been named to the FORTUNE list of "100 Best Companies to Work For in America." Working Mother magazine named BNA one of the "100 Best Companies for Working Mothers" for nine years in a row.
In 1999, Washingtonian magazine listed BNA as one of the "Best Companies To Work For in Washington." And we were awarded the prestigious Business Ethics Award for Employee Ownership in 2000.
In addition, the Washington-Baltimore Newspaper Guild has been the certified bargaining representative of BNA’s non-supervisory employees for almost as long as BNA has been an independent company.
The collective bargaining agreements negotiated over the years between BNA and the Guild have resulted in the development of an outstanding benefits package that seeks to promote and protect the welfare of BNA employees and their families. BNA workers enjoy a suite of benefits rarely to be found in a company of our size.
Working with BNA
BNA’s strategic alliances today allow our customers to receive the quality content they depend upon in precisely the ways they wish to receive it.
Agreements with other large publishers, as well as many smaller information providers, lets BNA deliver our electronic products on the platform of the customers’ choice – bringing essential BNA content in the legal; tax; HR; workforce management; and environment, health, and safety fields to many more customers around the world.