SALES POLICIES

Shipping

All domestic orders are shipped via United Parcel Service (UPS) unless another method of shipment is specified. All shipments are FOB Origin (Edison, NJ). A packing slip accompanies each shipment. Same-day shipment is available for an additional $25.00 on all orders called in before 11:00 a.m. E.S.T.

Foreign Orders

All foreign orders (outside the U.S.) are shipped by air via Federal Express and customers will be responsible for any applicable customs or taxes. Shipping and handling charges are $65.00 for the first book and $30.00 for each additional book, for each shipping location. All returns will be paid for by customer.

All orders must be paid in U.S. dollars.

Billing and Payment

For billed orders, invoices are mailed to the billing address; payment is due within 30 days. Each invoice includes the cost of the books, your state's sales tax, and actual shipping/handling charges.

G.S.T. (7%) will be added to Canadian orders. An additional handling fee is charged to all foreign shipments. Pro forma invoices are sent upon request.

For prepaid orders (U.S. and Canada), remit the cost of the books, your state's sales tax, and shipping charges of $12.00 for the first volume, $6.00 for each additional volume, for each shipping location.

If your organization is tax-exempt, enclose or fax a copy of your certificate with your order.

Make checks payable to BNA Books. We also accept payment by VISA and MasterCard and American Express.

Secure Ordering

Our secure server software encrypts all your personal information (including credit card number, name and address) with 128 bit encryption, currently the most secure encryption software available. This encryption prevents your information from being read as it travels over the internet.

Additionally, most banks either cover all the charges that result from unauthorized use of your credit card or may limit your liability to a very small amount.

Standing Order

All BNA books are Standing Order titles. This means that new editions or supplements will be sent to you on your 30-day approval. You may ask not to receive this service upon placing your order or at any time thereafter.

Government, retail, and wholesale accounts will not receive automatic Standing Order shipments.

Any supplement published within three months of your purchase will be sent to you free of charge.

Your No-Risk Guarantee

You can order any BNA book with confidence that your satisfaction is guaranteed. If you are not completely satisfied with your order, simply return it within 30 days of receipt for a full refund or cancellation of charges.

Returns

You must include a copy of your invoice or packing slip for proper credit. If a method other than UPS Regular is requested for shipping (overnight, etc.), BNA Books will not refund shipping costs. Books ordered as a set must be returned as a set. Send returns via UPS only to:

BNA Books
Attn.: Returns Department
3 0 Mayfield Avenue
Edison, NJ 08817

Discounts

Book retailers and wholesalers; educational, public, and government libraries; and students are entitled to discounts. For details, call BNA Books Customer Relations at 1-800-960-1220.

Individuals ordering multiple copies of the same book are entitled to the following discounts:

 

5 to 9 copies	. . . . . . . . . . .	less 10%
10 to 29 copies	. . . . . . . . . . .	less 15%
30 to 59 copies	. . . . . . . . . . .	less 20%
60 to 119 copies	. . . . . . . . . . .	less 25%
120 or more copies	. . . . . . . . . . .	less 30%

Orders placed on our Internet site receive a 10% discount. Only one type of discount can be honored for each order.

Professors—Class Adoption Policy

Professors may request any BNA book for possible adoption on a 60-day examination basis. If you notify us that a firm order is placed for at least 10 copies, your invoice will be canceled. If not, you may keep the book at a 25% educator's discount (plus tax and shipping) or return it and we will cancel your invoice.

Student prices are available for some titles. A desk copy is provided at no charge when you select a BNA book as a main classroom text. For more information or to order examination copies, call 1-800-960-1220.