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Customer Service FAQs

General

Q: What is BNA's federal tax identification number?

A: BNA's federal tax identification number is 53-0040540.

Q: How do I notify BNA of our tax-exempt status?

A: You can include a copy of your tax-exempt certificate along with your initial payment and original invoice or, you can fax a copy of the certificate to our Tax Compliance Dept. at (202) 261-1591.

Q: How can I order a BNA publication?

A: Most BNA publications are sold on an annual subscription basis in a variety of publishing formats including both print and electronic options. To subscribe, contact your BNA Account Executive or, call BNA's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays. You also can use the Request Product/Pricing Information form to send your request to BNA electronically.

Q: How do I get in touch with my BNA Account Executive?

A: To contact your Account Executive, call BNA's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays. Or, you can send an e-mail to customercare@bna.com. Be sure to include your name; company name and nature of your business; city, state & zip code; nature of your inquiry; and your BNA customer number if you have one.

Q: How do I order missing or replacement material for my BNA print subscription?

A: To order missing or replacement material, call BNA's Customer Contact Center at (800) 372-1033, option 6, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays. You also can complete the Replacement Pages, CDs and other Materials form to send your request to us electronically.

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Account Management

Q: What is my BNA customer number and where can I find it?

A: Your six-digit customer number is your own unique BNA identifier, whether you are the end user or subscriber, the one who pays the bills, or the one who receives the publication. There is only one number you need to remember that ties you to all your BNA transactions. You can find your customer number on a variety of correspondence you receive from us, including invoices and payment reminders. Or, you can call BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:30 a.m. to 7:00 p.m. ET , excluding most federal holidays, to obtain your customer number.

Q: How do I notify BNA of contact name, organization name, or address changes?

A: To notify BNA of contact name, organization name, or address changes, you can complete the Address Change form to submit your request to us electronically. Or, you can call BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:30 a.m. to 7:00 p.m. ET , excluding most federal holidays.

Q: How do I change who is to receive our BNA subscription?

A: To change the attention name on a BNA subscription, please call BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:30 a.m. to 7:00 p.m. ET , excluding most federal holidays. You also can use the Account Status/Feedback or General Inquiry form to send your request to us electronically.

Q: How do I find out if my BNA account has been paid and if not, how much I owe?

A: For the status of your BNA account, please call BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays. You also can complete the Account Status/Feedback or General Inquiry form to send your request to us electronically.

Q: How can I retrieve a forgotten username/password?

A: If you have forgotten your username and/or password, please call BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays. You also can complete the Account Status/Feedback or General Inquiry form to send your request to us electronically.

Q: How can I make user changes to my BNA web subscription?

A: If you need to delete, replace, or add users within your licensed agreement to your BNA subscription, please call BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays. You also can complete the Account Status/Feedback or General Inquiry form to send your request to us electronically.

To increase the number of licensed users to your existing BNA subscription, contact your BNA Account Executive or, call BNA's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays. You also can use the Request Product/Pricing Information (active link to form) online form to send your request to us electronically.

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Invoices/Billing

Q: How do I read my BNA invoice?

A: View the guide to understanding your BNA invoice.

Q: How can I pay my BNA invoice?

A: There are several options for paying your BNA invoice.

• By Check: You can mail the bottom portion of your BNA invoice along with a check payable (in U.S. dollars drawn on a U.S. bank) to BNA to:
  • BNA
  • P.O. Box 64284
  • Baltimore , MD 21264-4284
• Credit Card: To make a credit card payment, you can mail the bottom portion of your BNA invoice, with your complete credit card information recorded in the designated section on the back of your BNA invoice, and send it to the above address. Or, you can call BNA's Customer Contact Center at (800) 372-1033, option 6, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays.
• Electronic Payments: Electronic wire transfers in the amount of your invoice(s) (be sure to include all invoice numbers being paid) may be made to:
  • Wachovia Bank NA
  • Washington , D.C.
  • ABA #054001220
  • Account #2000026802044
  • Account Name: BNA ACH Wire Account

Q: When is payment due for my BNA invoice?

Payment is due within 30 days from the date of the invoice.

Q: How can I request a copy of my BNA invoice?

A: To request a copy of your BNA invoice, call BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:30 a.m. to 7:00 p.m. ET, excluding most federal holidays. You also can complete the Account Status/Feedback or General Inquiry form to send your request to us electronically.

Q: When can I expect to receive my BNA invoice for a new or renewal subscription?

A: You should expect to receive an invoice for a new subscription approximately 30 days after placing your order. The invoice for your renewal subscription will be sent 120 days before your subscription expires.

Q: How do I read my BNA Statement?

A: View the BNA Statement Guide.

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