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Customer Service FAQs

General
Account Management
Invoices/Billing

General

Q: What is Bloomberg BNA's federal tax identification number? 

A: Bloomberg BNA's federal tax identification number is 53-0040540. 

Q: How do I notify Bloomberg BNA of our tax-exempt status? 

A: You can include a copy of your tax-exempt certificate along with your initial payment and original invoice or, you can fax a copy of the certificate to our Tax Compliance Dept. at (703) 341-1631.

Q: How can I order a Bloomberg BNA publication?

A: Most Bloomberg BNA publications are sold on an annual subscription basis in a variety of publishing formats including both print and electronic options. To subscribe, contact your Bloomberg BNA Account Executive or call:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can use the Product/Pricing Information Request form to send your request to Bloomberg BNA electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Q: How do I reach my Bloomberg BNA Account Executive?

A: To reach your Account Executive, please contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can use the Feedback/General Inquiry form to send your request to Bloomberg BNA electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays. You also can use the Feedback/General Inquiry form to send your request to Bloomberg BNA electronically.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays. You also can use the

Feedback/General Inquiry form to send your request to Bloomberg BNA electronically.

Tel: +65 6408 3734
Email: customerservice@bna.com  

Q: How do I order missing or replacement material for my Bloomberg BNA print subscription?

A: To order missing or replacement material, please contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 6, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can complete the Replacement Pages, CDs and other Materials form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Account Management

Q: What is my Bloomberg BNA customer number and where can I find it?

A: All Bloomberg BNA customers (with the possible exception of customers with invoices beginning SR/NS) have a Bloomberg BNA customer number. Your six-digit customer number is your own unique Bloomberg BNA identifier, whether you are the end user or subscriber, the one who pays the bills, or the one who receives the publication. There is only one number you need to remember that ties you to all your Bloomberg BNA transactions. You can find your customer number on a variety of correspondence you receive from us, including invoices and payment reminders. Or, you can contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can use the Feedback/General Inquiry form to send your request to Bloomberg BNA electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Q: How do I notify Bloomberg BNA of contact name, organization name, or address changes?

A: To notify Bloomberg BNA of contact name, organization name, or address changes please contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can use the Address Change Request form to send your request to Bloomberg BNA electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Q: How do I change who is to receive our Bloomberg BNA subscription?

A: To change the attention name on a Bloomberg BNA subscription, please contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can use the Address Change Request form to send your request to Bloomberg BNA electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Q: How do I find out if my Bloomberg BNA account has been paid and if not, how much I owe?

A: For the status of your Bloomberg BNA account, please contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays. You also can complete the Account Status Request to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Q: How can I retrieve a forgotten username/password?

A: If you have forgotten your username and/or password, please contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can complete the Access Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Q: How can I make user changes to my Bloomberg BNA web subscription?

A: If you need to delete, replace, or add users within your licensed agreement to your Bloomberg BNA subscription, please contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can complete the Account Status Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

To increase the number of licensed users to your existing Bloomberg BNA subscription, contact your Bloomberg BNA Account Executive or contact:

North America

Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 2, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can use the Product/Pricing Information Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Invoices/Billing 

Q: How do I read my Bloomberg BNA invoice?

A: View the guide to understanding your Bloomberg BNA invoice.

A: View the guide to understanding your Bloomberg Law invoice.

Q: How can I pay my Bloomberg BNA invoice?

A: There are several options for paying your Bloomberg BNA invoice.

  1. By Check

If you have an 8-digit invoice not beginning SR/NS, you can mail the bottom portion of your Bloomberg BNA invoice along with a check payable (in U.S. dollars drawn on a U.S. bank) to Bloomberg BNA to:

BNA
PO Box 17009
Baltimore, MD 21297-1009

If you have an invoice beginning SR/NS, mail the check with payment slip to:

Customer Service
Bloomberg BNA
1st Floor
38 Threadneedle Street
London EC2R 8AY
UK

Please make checks payable to BNA.

  1. Credit Card

If you have an 8-digit invoice not beginning SR/NS, you can make a credit card payment by mailing the bottom portion of your Bloomberg BNA invoice, with your complete credit card information recorded in the designated section on the front of your Bloomberg BNA invoice, and send it to:

BNA
PO Box 17009
Baltimore, MD 21297-1009

You can pay online by visiting https://bnacart.bna.com/payment.

Or, you can call Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 6, Mon.-Fri., 8:00 a.m. to 8:00 p.m. ET, excluding most federal holidays.

If you have an invoice beginning SR/NS, you can mail the bottom portion of your Bloomberg BNA invoice, with your complete credit card information recorded in the designated section on the front of your Bloomberg BNA invoice, and send it to:

Customer Service
Bloomberg BNA
1st Floor
38 Threadneedle Street
London EC2R 8AY
UK

Or, you can call + 44 (0) 207 847 5801.

  1. Bank/Electronic Transfer

If you have an 8-digit invoice number, not beginning SR/NS, please use these bank details:

    Wells Fargo Bank NA
    McLean, VA
    ABA #121000248
    SWIFT Code WFBIUS6S
    Account #2000026802044
    Account Name: BNA ACH Wire Account

For all ACH and wire payments, please email a remittance advise showing the invoice number(s) to acctsrec@bna.com.

If you have an invoice beginning SR/NS, use these bank details:

Account Number: 0117710
Sort Code: 30-98-97
Bank: Lloyds Bank Plc, Butlers Place, London SW1H 0PR
IBAN: GB55 LOYD 3098 9700 117710
Bank Identification Code (BIC): LOYDGB21031L

Be sure to include all invoice numbers being paid.

Q: Can I pay my Bloomberg BNA invoice online?

If you have an 8-digit invoice number not beginning SR/NS, please visit https://bnacart.bna.com/payment.

Q: Do you have a VAT number?

Invoices beginning SR/NS have the following VAT number: 340 8150 83

Q: When is payment due for my Bloomberg BNA invoice?

Payment is due within 30 days from the date of the invoice.

Q: How can I request a copy of my Bloomberg BNA invoice?

A: To request a copy of your Bloomberg BNA invoice, 

North America

If you have an 8-digit invoice number not beginning SR/NS, please visit https://www.bna.com/payment/ to retrieve a pdf copy or call Bloomberg BNA's Customer Contact Center at (800) 372-1033, option 1, Mon.-Fri., from 8:00 a.m. to 8:00 p.m. ET , excluding most federal holidays. You also can complete the Invoice Request form to send your request to us electronically.

UK, Europe, Middle East, Africa and South America

Please contact Customer Service, Bloomberg BNA (London), Mon.-Fri., 9:00 a.m to 5:00 p.m. UK time, excluding public holidays.

Tel: + 44 (0) 207 847 5801
Email: customerservice@bna.com

Asia Pacific Region

Customer Service, Bloomberg BNA (Singapore), Mon.-Fri., 9:00 a.m. to 5:00 p.m. Singapore time, excluding public holidays.

Tel: +65 6408 3734
Email: customerservice@bna.com

Q: When can I expect to receive my Bloomberg BNA invoice for a new or renewal subscription?

A: You should expect to receive an invoice for a new subscription within 30 days after placing your order. The invoice for your renewal subscription is normally sent 120 days before your subscription expires.

Q: How do I read my Bloomberg BNA Statement?

A: View the Bloomberg BNA Statement Guide.