The letters, prepared by EEOC officials in response to specific individual inquiries arising under the Americans with Disabilities Act, do not have precedential value but may provide insights to others who face similar questions. An analysis of the 1994-2004 letters by James G. Frierson, attorney and professor in the College of Business at East Tennessee State University, is included with each order.

This service is available on standing order. The letters are shipped 4-6 times a year.

Individual letters, as well as packages of all letters issued in previous years, are available by contacting Research & Custom Solutions.