Grievance Guide, Thirteenth Edition

This reference explores the precedents and guidelines that neutrals are using to address management-employee disputes today. It summarizes thousands of real-life arbitration awards, topic by topic, to highlight important factors in rulings. The guide covers electronic communications and social media, discipline and discharge, employee misconduct, absenteeism, and more. Citations to full text of awards are also included.



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Practical guidance for tracking patterns in grievance arbitration.

Learn how to effectively resolve management-employee disputes—at the settlement stage and during arbitration—by becoming familiar with the criteria and prior arbitration rulings that arbitrators can consult in resolving grievance issues.

The easy-to-use Grievance Guide summarizes thousands of real-life arbitration awards to illustrate the factors arbitrators consider when ruling on management-employee disputes.

Extensive Additions and Revisions!

The updated Thirteenth Edition has been extensively revised to include cross-references to Bloomberg BNA's Labor Arbitration Cumulative Digest and Index and provides significant updates and changes to chapters on:

  • Electronic communications and technology, including a new section on social media issues
  • Investigation
  • Family and medical leave
  • Absenteeism and tardiness

The author provides a complete picture, topic by topic, of the precedents and guidelines neutrals are using to address grievance issues today. Overviews of the many topics covered in the guide and citations to the full text of the arbitration cases help advocates understand how to properly handle numerous types of grievable issues.

The Guide presents—in an easy-to-use handbook—analysis of significant arbitrator awards published by Bloomberg BNA's Labor Arbitration and Dispute Settlements, available in print as part of Bloomberg BNA's Labor Relations Reporter service and online as part of the Labor and Employment Law Resource Center.


Bloomberg BNA authors and editors are practicing professionals with insider perspectives and real-life experience. Learn more about this book’s authors and editors.
Karen L. Ertel is Assistant Managing Editor of Bloomberg BNA’s Daily Labor Report and a contributor to the ABA/Bloomberg BNA treatise The Fair Labor Standards Act.


View full tables of contents and read the book’s preface or introduction.