Practical guidance for tracking patterns in grievance arbitration.

Learn how to effectively resolve management-employee disputes—at the settlement stage and during arbitration—by becoming familiar with the criteria and prior arbitration rulings that arbitrators can consult in resolving grievance issues.

The easy-to-use Grievance Guide summarizes thousands of real-life arbitration awards to illustrate the factors arbitrators consider when ruling on management-employee disputes.

Extensive Additions and Revisions!

The updated Thirteenth Edition has been extensively revised to include cross-references to Bloomberg BNA's Labor Arbitration Cumulative Digest and Index and provides significant updates and changes to chapters on:

• Electronic communications and technology, including a new section on social media issues
• Investigation
• Family and medical leave
• Absenteeism and tardiness

The author provides a complete picture, topic by topic, of the precedents and guidelines neutrals are using to address grievance issues today. Overviews of the many topics covered in the guide and citations to the full text of the arbitration cases help advocates understand how to properly handle numerous types of grievable issues.

• Table of Contents
• Preface