Frequently Asked Questions
TECHNICAL SUPPORT
Q: How do I reset my password?
A: If you forgot or need to change your password, you can use the following link.
https://profile.bna.com/profile/forgotpw
Enter your email address in the field and click on the continue button. A system-generated email will be sent to the email address entered with a link to the password reset form. If you do not receive the email, you may need to check your junk email folder.
INVOICE/BILLING
Q: How can I pay my Bloomberg Industry Group invoice?
A: There are several options for paying your Bloomberg Industry Group invoice.
Credit Card
Online: https://www.bna.com/payment
Bloomberg Industry Group cannot accept credit card payments over the phone. Please use the payment link above (up to $50,000 per payer, per year).
Bank/Electronic Transfer
For banking details, contact Bloomberg Industry Group at 800.372.1033
Be sure to include all invoice numbers being paid.
By Check
Make check payments payable to Bloomberg Industry Group, Inc. with a reference to your invoice number. Please mail your check to:
Bloomberg Industry Group, Inc.
P.O. Box 419889
Boston, MA 02241-9889
NOTE: Checks must be U.S. dollars drawn on a U.S. bank
Q: When is payment due for my Bloomberg Industry Group invoice?
A: Payment is due within 30 days from the date of the invoice.
Q: When can I expect to receive my Bloomberg Industry Group invoice for a new or renewal subscription?
A: You should expect to receive an invoice via email from invoice@bloomberglaw.com for a new subscription within 10 days after placing your order. The invoice to renew your subscription is normally sent 60 days before your subscription expires.
Q: What is Bloomberg Industry Group’s federal tax identification number?
A: Bloomberg Industry Group’s federal tax identification number is 53-0040540.
Q: How do I notify Bloomberg Industry Group of our tax-exempt status?
A: You can email a copy of your tax-exempt certificate to corporatetaxdept@bna.com.
PROFESSIONAL LEARNING
Q: How do I access and register for a Professional Learning course?
A: To view the available courses and log into your account, go to:
https://learning.bloomberglaw.com/
https://learning.bloombergtax.com/
https://learning.bloomberggovernment.com/
To create a new account, select “Login” and then “Sign up now.” Fill out the form and click “Submit.” You will then have access to our new webinar catalog from the above links
If you wish to register for more than one type of webinar (e.g., one tax webinar and one legal webinar), you will need to create different accounts with different login names (the email address can be the same) for each catalog. If you register for multiple accounts, we recommend the following login naming convention:
Legal: FLastnameLegal
Tax: FLastnameTax
Q: Whom do I contact for continuing education questions?
A: Email one of the following addresses:
Legal: credits@bloomberglaw.com
For all other questions, or webinar support, please call the Beacon Customer Contact Center at 866.684.4123 or email helpdesk@beaconlive.com
TRANSITIONAL ACCOUNT PROGRAM
Q: Do you offer assistance to former subscribers who are transitioning careers?
A: Yes, we offer a transitional account program called Stay Connected. Click here to learn more.