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Training FAQs

General

Q: What can I expect to learn in a BNA training class?

A: Users will obtain practical knowledge along with best practices in the use of content and tools to conduct research with their service. Please view the training options link for more training session details.

Q: How can I sign up for a training session?

A: Please call one of our Training & Product Support Specialists at (800) 372-1033, option 5, Mon. – Fri., 8:30 A:m. to 7:00 p.m. ET, excluding most federal holidays, or e-mail us at training@bna.com. In addition, you can submit a request to schedule a complimentary training session by completing the form found on many of BNA's reference products under the “Getting Started” section of the main page.

Q: What is needed for me to participate in a training webinar?

A: For web-based BNA services you will need:

• Access to a computer that will allow you to log on to a designated user site via the Internet.
• Telephone line to join a teleconference.
• Speakerphone or headset for audio.

For BNA products on CD:

• Access to a computer with your BNA CD installed.
• Telephone line to join a teleconference
• Speakerphone or headset for audio.

Q: Is it OK to have colleagues in my office join in during my session?

A: All licensed users are welcome to participate.

Q: I missed my class; can I reschedule?

A: We are delighted to help. Please call us to reschedule so we may fit you into a class at a time that will best meet your needs. Our Training and Product specialists can be reached at (800) 372-1033, option 5, Mon. – Fri., 8:30 A:m. to 7:00 p.m. ET, excluding most federal holidays, or e-mail us at training@bna.com.

Q: How do I cancel my registration for a training class?

A: If possible, please call or email 24 hours in advance. Our training specialists can arrange this, please call (800) 372-1033, option 5, Mon. –Fri. 8:30A:m. to 7:00p.m. ET, excluding most federal holidays or e-mail us at training@bnA:com .

Q: I have not received my e-mail with access instructions for my distance learning session. What do I do?

A: Please call BNA Training & Product Support at (800) 372-1033, option 5, Mon. – Fri., 8:30 A:m. to 7:00 p.m. ET, excluding most federal holidays. A specialist will confirm your training date and time, verify your e-mail address, and forward you access instructions.

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CPE Credit

Q: How do I get CPE credit?

A: CPE credit is available for training on the BNA Tax Management Federal or State Library only. During the training, we will show you how to conduct effective and efficient research on the Library.

Q: When will I get my CPE credit?

A: You will receive a CPE certificate recognizing your class participation approximately 4-6 weeks after the course.

Q: Is it OK to have colleagues in my office join in during my session? Will we all receive CPE credit?

A: You can have licensed users at your firm join the session. All learners involved must register in advance for the class and return an evaluation form to receive CPE credit.

Q: I have seen references to CPE credit in the Tax Management Weekly Report. As a subscriber, am I eligible to receive credit?

A: CPE credit is available to subscribers to the Tax Management Weekly Report. You can enroll in this program administered by MRW Educational Services and earn over 40 hours of CPE annually. The cost is $245 for the year and you will receive 12 monthly tests. Each test includes approximately 40 multiple-choice questions covering relevant issues discussed in the prior month's Weekly Report coverage. To sign up for this program, please contact MRW directly at (800) 766-7907.

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