Changes Coming to Child Support Form, Website


With the official income-withholding form soon to be renewed, recent changes to a federal portal for employers to efficiently process withholding orders and new analysis available about withholding for child support, the Office of Child Support Enforcement has been busy.

The official income-withholding form must be renewed before it expires July 31, 2017, said Sherri Grigsby, manager of the OCSE employer services team. The form last was updated in 2014.

Among the proposed changes to the Income Withholding for Support Order/Notice form are revisions to clarify existing text about the Consumer Credit Protection Act withholding limit and to clarify that a One-Time Order/Notice for Lump Sum Payment is sent after notification of an upcoming lump-sum payment by an employer, Grigsby said. Additional links, fields and a statement on encryption requirements also are among the proposed changes.

After renewal of the withholding form, the agency plans to establish a working group to make changes to the form and to see if it can be shortened, said Grigsby, who spoke March 28 at the American Payroll Association’s Capital Summit in Washington.

Changes already have occurred to the agency’s child-support online portal. On March 15, the site’s landing page was enhanced for employers and other users.  A box was added to the employer-services element of the portal for multi-state employers and new space was added for employers to provide information updates, Grigsby said.

The child support office has been trying to improve the information it has about employers and individuals, Grigsby said, noting that 20 entries might be associated with a single employer. 

“So, we are looking into how we can clean up messy data and get a handle on how many employers are associated with people who owe child support,” she said, noting that such information includes different names and addresses.

Employers can update the addresses for sending documents and provide contact information, such as names, email addresses and fax numbers, Grigsby said. 

Updates also include the ability to add subsidiaries, points of contact and the ability to certify information, as well as to indicate whether an employer is using a third-party processor and if the company does or does not offer medical insurance, Grigsby said.  If multiple insurance plans are offered, employers are asked to indicate that they have more than one plan, and the state will follow up, she said, noting that the agency also is interested in feedback about whether employers would want to communicate with their state agency through the agency’s secure employer portal.

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