A: Yes, the Bloomberg BNA Web Reference Libraries are compatible on a Mac operating system. We recommend you use the Mac version of the Mozilla Firefox or Netscape Navigator software as the Internet browser. However, the Interactive Forms software included with a few of the BNA Web reference libraries is only compatible with Windows operating systems.
A: After you login to a Bloomberg BNA Web Reference Library, complete the following steps to create the shortcut:
Q: Whenever I try to launch a Bloomberg BNA Web Reference Library, Internet Explorer attempts to open the website; however, I get the error message “The user name and password you entered are not valid.” How do I get the authentication logon dialog to appear so I can enter my username and password?
A: In most cases, the error message is displayed because the optionAnonymous logon has been selected in Internet Explorer. To ensure this option is not selected, follow these steps:
A: If you forgot or need to change your password, you can use the following link.
Enter your email address in the field and click on the continue button. A system generated e-mail will be sent to the e-mail address entered with a link to the password reset form. If you do not receive the email, you may need to check your Junk Email folder.
A: To access all of the features of the Bloomberg BNA websites it is recommended that you add addresses to your trusted sites list.
For Internet Explorer, follow these steps:
1. Select Tools, Internet Options from the menu bar at the top of your browser screen.
2. Select the Security tab.
3. Click on the Trusted sites icon.
4. Click the Sites button.
5. Uncheck the box next to Require server verification (https:) for all sites in this zone.
6. One at a time, enter each of the following domain names in the field under “Add this Web site to the zone:”Select the Add button after entering each domain name.
A: With the CD/DVD in the reader, perform the following steps:
A: You do not have full control rights to the program directory of the CD/DVD reference library. We recommend you contact your technical support department to upgrade your rights to the program directory.
A: Yes, the CD/DVD reference libraries are currently compatible withWindows Vista/Windows 7.
A: The install program has detected that you do not have sufficient access rights to perform the installation. In some organizations, users are restricted from having the access rights to install software on their computer. We recommend you contact your technical support department for assistance with the installation.
A: Complete the following steps:
A: Complete the following steps:
A: The most common reason for non-delivery of e-mail summaries is because a spam or content filter has blocked the e-mails. When e-mails are stopped by a spam filter, there is usually no notice sent to the recipient. Check with your IT department to see if spam filters are blocking your e-mails.
If your company has implemented a spam filter, ask your IT department to allow all e-mails coming from firstname.lastname@example.org to be delivered.
A: You may be running a pop-up blocker on your computer. Make sure to turn off the pop-up blocker or configure the pop-up blocker to allow the launching of links for *.bna.com and *.bnatax.com.
Q: When I click on a link in my Bloomberg BNA e-mail summary, Internet Explorer attempts to open the website; however, I get the error message “The user name and password you entered are not valid.” How do I get the authentication logon dialog to appear, so I can enter my username and password?
A: In most cases, the error message is displayed because the optionAnonymous logon has been selected in Internet Explorer. To ensure this option is not selected; follow these steps:
A: A process named WebFormApp.exe needs to run to see the Launchbutton. If after turning off your computer or restarting your computer theLaunch button disappears, the process is not starting when your computer restarts. Contact your system administrator to allow this process to start.
A: Complete the following steps:
A: Yes, a saved form can be e-mailed as an attachment. To open or view the form, the person receiving the attachment will need to have the Interactive Forms software installed on their computer.
A: Complete the following steps:
A: Perform the following steps:
A: Windows Vista/Windows 7 has a function called User Account Controlor UAC. This needs to be turned off in order for the forms program to load correctly. Once the installation is done, and the forms are launched for the first time, you can turn the UAC back on.
A: Yes, if the form is not designed to be machine-read. With the blank form displayed on the screen, perform the following steps:
A: The installer has detected you do not have sufficient access rights to perform the installation. In some organizations, users are restricted from having the access rights to install software on their computer. We recommend you contact your technical support department for assistance with the installation.
Q: When I click on the blue Launch button in a Web Reference Library, I get the error message “Apollo was unable to connect to web server or proxy server.” I am running the personal firewall software - Symantec's Norton Internet Security/McAfee Internet Security. Why am I getting this error message?
A: Either one or both of the executable files that launch the Interactive Forms program are being blocked by Internet Security software. The files being blocked are called apollo.exe and engine.exe. These files are recognized in the Internet Security software by their descriptive names. The descriptive name for the apollo.exe file is “Application Browser”. The descriptive name for engine.exe file is “Forms Software Platform”. You must change the Internet Access level associated with these descriptive names to allow these files to launch. Complete the following steps:
Follow these steps for Norton Internet Security:
Follow these steps for McAfee Internet Security:
From this screen, you can manually Add Allowed or Blocked Programs, view Program Details, or change the Action you selected for each program.
A: You can conduct a file search using the Search function from the Windows Start Menu. Complete the following steps:
A: The following apps are available for each mobile platform. They can be found on the Apple App store, Google Play, and BlackBerry World
A: Yes you will need to accept cookies from bna.com to properly access the site.
A: Most Bloomberg BNA Apps are free to download, however access to the content will require a Bloomberg BNA subscription. BNA Insights will allow non subscribers to purchase and individual subscription to receive access to the app's content on your iPad.
A: No, you will need to disable private browsing to access your libraries and features on your mobile device.
A: Go to http://events.bna.com/ and sign in to Bloomberg BNA with your email address and password. In Bloomberg BNA classroom you will see your webinar. Click on the name of the webinar to access.
A: Java may be required for your Tax eLearning course. If you are using Internet Explorer 7 make sure you are using Java 6. If you are using Internet Explorer 8 or newer make sure you are using Java 7.
A: Navigate to Control Panel, Programs, Program and Features. Look for “Java” under the Name column. If you see more than one instance of Java in Programs and Features, remove/uninstall the version of Java based on the criteria in the question above.
A: Internet Explorer 8 or newer or Mozilla Firefox 21.0 or better are recommended.
A: To purchase a webinar, go to http://www.bna.com/continuing-education-training/. There you will find a list of webinars available for purchase. The webinars are listed first by topic and lower on the page. Also, a full list of All Webinars is available.
The topics for the programs are: LEGAL & BUSINESS, ENVIRONMENT, HEALTH & SAFETY, TAX & ACCOUNTING & HUMAN RESOURCES.
Below the Topic list the webinars are listed by delivery format. You may reserve space in an upcoming live event. For already completed events, you may purchase an on demand session. You may also purchase a CD that contains the completed webinar.
All Bloomberg BNA treatises are available on standing order, which ensures you will always receive the most current edition of the book or supplement of the title you have ordered from Bloomberg BNA’s book division. As soon as a new supplement or edition is published (usually annually) for a title you’ve previously purchased and requested to be placed on standing order, we’ll ship it to you to review for 30 days without any obligation. During this period, you can either (a) honor the invoice and receive a 5% discount (in addition to any other discounts you may qualify for) off the then-current price of the update, plus shipping and handling or (b) return the book(s), in which case, your invoice will be cancelled upon receipt of the book(s). Call us for a prepaid UPS label for your return. It’s as simple and easy as that. Most importantly, standing orders mean you will never have to worry about the timeliness of the information you’re relying on. And, you may discontinue standing orders at any time by contacting us at 1.800.960.1220 or by sending an email to email@example.com.
Put me on standing order at a 5% discount off list price of all future updates, in addition to any other discounts I may quality for. (Returnable within 30 days.)
Notify me when updates are available (No standing order will be created).
This Bloomberg BNA report is available on standing order, which ensures you will all receive the latest edition. This report is updated annually and we will send you the latest edition once it has been published. By signing up for standing order you will never have to worry about the timeliness of the information you need. And, you may discontinue standing orders at any time by contacting us at 1.800.372.1033, option 5, or by sending us an email to firstname.lastname@example.org.
Put me on standing order
Notify me when new releases are available (no standing order will be created)