Technical Support FAQs

Web Reference Libraries
CD/DVD Reference Libraries
Product Email
Interactive Forms Software
Mobile Devices/Apps
Professional Learning

Web Reference Libraries

Q: Are the Bloomberg BNA Web Reference Libraries compatible on a Mac operating system?

A: Yes, the Bloomberg BNA Web Reference Libraries are compatible on a Mac operating system. We recommend you use the Mac version of the Mozilla Firefox or Netscape Navigator software as the Internet browser. However, the Interactive Forms software included with a few of the BNA Web reference libraries is only compatible with Windows operating systems.

Q: How do I create an Internet Explorer shortcut on my desktop for a Bloomberg BNA Web Reference Library?

A: After you login to a Bloomberg BNA Web Reference Library, complete the following steps to create the shortcut:

  1. Select File on the top menu.
  2. Select Send on the drop-down menu.
  3. Select Shortcut to Desktop on the pop-up menu.

Q: Whenever I try to launch a Bloomberg BNA Web Reference Library, Internet Explorer attempts to open the website; however, I get the error message “The user name and password you entered are not valid.” How do I get the authentication logon dialog to appear so I can enter my username and password?

A: In most cases, the error message is displayed because the option Anonymous logon has been selected in Internet Explorer. To ensure this option is not selected, follow these steps:

  1. Under Tools on the top menu bar, select Internet Options.
  2. Select the Security tab, and click the Internet icon.
  3. Select the Custom Level button and scroll down until you see the title User Authentication.
  4. Under User Authentication you will see the sub-title Logon.
  5. If the option Anonymous logon is selected, the logon window will not display.
  6. Select the Reset button located at the bottom right corner. This will reset the security settings to the default settings. Anonymous logon is not a default setting.
  7. Select OK on all dialog boxes.

Q: How do I reset my password?

A: If you forgot or need to change your password, you can use the following link.

https://profile.bna.com/profile/forgotpw

Enter your email address in the field and click on the continue button.  A system generated e-mail will be sent to the e-mail address entered with a link to the password reset form.  If you do not receive the email, you may need to check your Junk Email folder. 

Q: How do I add trusted sites in Internet Explorer?

A: To access all of the features of the Bloomberg BNA websites it is recommended that you add addresses to your trusted sites list. For Internet Explorer, follow these steps:

  1. Select ToolsInternet Options from the menu bar at the top of your browser screen.
  2. Select the Security tab.
  3. Click on the Trusted sites icon.
  4. Click the Sites button.
  5. Uncheck the box next to Require server verification (https:) for all sites in this zone.
  6. One at a time, enter each of the following domain names in the field under Add this Web site to the zone: Select the Add button after entering each domain name.
    *.bna.com 
    *.stf.com
CD/DVD Reference Libraries

Q: How do I launch the installation program of a CD/DVD reference library?

A: With the CD/DVD in the reader, perform the following steps:

  1. Select the Start button of Windows.
  2. Select the menu option Run.
  3. Type “D:\SETUP.EXE” in the Open: field of the Run dialog box. Note: In this example, D: is the drive letter of the drive in which the disc or the first disc of a multiple-disc set is loaded. Substitute the appropriate CD/DVD drive letter for your configuration.
  4. Select on the OK button.
  5. The installation program should launch.

Q: Are the CD/DVD Reference Libraries compatible with Windows 7 or 10?

A: Yes, the CD/DVD reference libraries are currently compatible with Windows 7 and 10.

Q: When installing a CD/DVD Reference Library on Windows 7 or 10, I received a logon box asking me to log on as an Administrator. What should I do?

A: The install program has detected that you do not have sufficient access rights to perform the installation. In some organizations, users are restricted from having the access rights to install software on their computer. We recommend you contact your technical support department for assistance with the installation. 

Q: How do I update my access code?

A: Complete the following steps:

  1. Right click on the Windows Button.
  2. Choose Open Windows Explorer in Windows 7.  In Windows 10, choose File Explorer.
  3. Double click on the CD/DVD drive.
  4. Double click on setup.exe.
  5. Select Modify, and then click Next.
  6. Select Next.
  7. Type the new Access Code then click Next.
  8. Select Finish.

Q: How do I repair my CD\DVD program?

A: Complete the following steps:

  1. Right click on the Windows Button.
  2. Choose Open Windows Explorer in Windows 7.  In Windows 10, choose File Explorer.
  3. Double click on the CD/DVD drive.
  4. Double click on setup.exe.
  5. Select Repair, and then click Next.
  6. Select Next.
  7. Select Finish
Product Email

Q: Why am I no longer receiving a Bloomberg BNA product email?

A: The most common reason for the non-delivery of product email is due to corporate mail filtering. When e-mails are stopped by these internal tools, there is usually no notice sent to the subscriber. Check with your IT department to see if your BBNA product emails are being blocked internally.  
If your company has implemented a spam filter, ask your IT department to apply the following.
Dedicated Bloomberg BNA IP addresses
170.75.234.173
170.75.226.173
54.240.30.112
54.240.30.113
54.240.30.114

Bloomberg BNA email sender addresses
bhighlig@bna.com
bloomberg@bna.com
bloomberglaw@bna.com

Q: Why does nothing happen when I click on a link in a Bloomberg BNA product email?

A: You may be running a pop-up blocker on your computer. Make sure to turn off the pop-up blocker or configure the pop-up blocker to allow the launching of links for *.bna.com

Q: When I click on a link in my Bloomberg BNA Product email, Internet Explorer attempts to open the website; however, I get the error message “The user name and password you entered are not valid.” How do I get the authentication logon dialog to appear, so I can enter my username and password?

A: In most cases, the error message is displayed because the option Anonymous logon has been selected in Internet Explorer. To ensure this option is not selected; follow these steps:

  1. Under Tools on the top menu bar, select Internet Options.
  2. Select the Security tab, and click the Internet icon.
  3. Select the Custom Level button and scroll down until you see the title User Authentication.
  4. Under User Authentication you will see the sub-title Logon.
  5. If the option Anonymous logon is selected, the logon window will not display.
  6. Select the Reset button located at the bottom right corner. This will reset the security settings to the default settings. Anonymous logon is not a default setting.
  7. Select OK on all dialog boxes.
Interactive Forms Software

Q: Why am I getting a link to download the Interactive Forms software rather than the Launch button?

A: A process named WebFormApp.exe needs to run to see the Launch button. If after turning off your computer or restarting your computer the Launch button disappears, the process is not starting when your computer restarts. Contact your system administrator to allow this process to start. 

Q: Can I e-mail a saved form as an attachment?

A: Yes, a saved form can be e-mailed as an attachment. To open or view the form, the person receiving the attachment will need to have the Interactive Forms software installed on their computer.

Q: How do I save a form to PDF?

A: Complete the following steps:

  1. Launch the Bloomberg BNA Interactive Forms software.
  2. Open the form you wish to save.
  3. Select on File, click on Save to PDF.
  4. Select where you want to save the form, then click on Save.
  5. Select on OK.

Q: How do I update the access code for my Interactive Forms?

A: Perform the following steps:

  1. Launch the Bloomberg BNA Interactive Forms software.
  2. Select Help, then click About.
  3. Select on Change Subscription.
  4. Type the new access code in the Password field and click OK.
  5. When prompted, Select Yes to restart the program.

Q: After I download the Interactive Forms Program in Windows 7 or 10 it will not launch. Why is this?

A: Windows 7 or 10 has a function called User Account Control or UAC. This needs to be turned off in order for the forms program to load correctly. Once the installation is done, and the forms are launched for the first time, you can turn the UAC back on. 

Q: May I print a blank form without the pre-populated zeros on the form?

A: Yes, if the form is not designed to be machine-read. With the blank form displayed on the screen, perform the following steps:

  1. Select Edit on the top menu.
  2. Click on Override Calculations.
  3. Click on All Pages.
  4. Select Edit on the top menu.
  5. Click on Erase Fields.
  6. Click on All Pages.
  7. Print the form.

Q: When installing the Interactive Forms software on a PC running Windows 7 or 10, I received a logon box asking me to log on as an Administrator. What should I do?

A: The installer has detected you do not have sufficient access rights to perform the installation. In some organizations, users are restricted from having the access rights to install software on their computer. We recommend you contact your technical support department for assistance with the installation. 

Q: When I click on the blue Launch button in a Web Reference Library, I get the error message "Apollo was unable to connect to web server or proxy server." I am running the personal firewall software - Symantec's Norton Internet Security/McAfee Internet Security. Why am I getting this error message?

A: Either one or both of the executable files that launch the Interactive Forms program are being blocked by Internet Security software. The files being blocked are called apollo.exe and engine.exe. These files are recognized in the Internet Security software by their descriptive names. The descriptive name for the apollo.exe file is “Application Browser”. The descriptive name for engine.exe file is “Forms Software Platform”. You must change the Internet Access level associated with these descriptive names to allow these files to launch. Complete the following steps:

  1. Open Norton Internet Security and click Personal Firewall.
  2. On the bottom right corner, click Configure.
  3. Select the Program tab.
  4. Locate in the Program column Application Browser and Forms Software Platform. Select the program Application Browser and/or Forms Software Platform. Identify the Internet Access level in the Internet Access column for the program.
  5. If the Internet Access level says either Block or Block all, click the down arrow next to Block or Block all to access the pull down menu option for that program.
  6. From the pull down menu, select Permit All.
  7. Click OK on all succeeding dialog boxes.
  8. The apollo.exe and/or engine.exe should now have full access to run the Interactive Forms software.

Follow these steps for McAfee Internet Security:

  1. Open Security Center.
  2. Click Internet and Network.
  3. In the right pane, click Configure.
  4. Click the arrow next to Firewall Protection is Enabled, then click Advanced.
  5. In the left pane, click Program Permissions.
  6. From this screen, you can manually Add Allowed or Blocked Programs, view Program Details, or change the Action you selected for each program.

Q: When launching Interactive Forms I get a message "Apollo was unable to create or write...", "Make sure you have Access Rights, are not out of disk space..."
A: The message is typically because the program is trying to rewrite/overwrite/update program files and is not being allowed to by either policy or permission settings on the PC or the network. Verify that the PC user has FULL CONTROL rights of the C:\Program Files (X86)\BNA\Interactive Forms folder and this should correct the issue.  

Q: If I uninstall older versions of the Interactive Forms software, will I still be able to create a new form for a past year?

A: Yes. The software contains new forms going back 10 years so you may uninstall older versions and only use the most recent version.

Q: Adobe Acrobat Displays/Prints PDF Files Incorrectly

A: Complete the following steps:

  1. Click on the Windows Start button.
  2. Click Devices and Printers.
  3. Right click on Adobe PDF printer and choose Printing preferences.
  4. Select the Adobe PDF Settings Tab.
  5. Uncheck the option Rely On System Fonts Only; Do Not Use Document Fonts
    Click OK

Q: How do I copy my profiles to a new year’s folder?
A: Complete the following steps:

  1. Go to File.
  2. Choose Copy Profiles. Make sure the path is pointing to the location of the previous year’s profiles. If not click on Browse, select the correct folder, and choose OK.
  3. Click on OK at the Copy Profiles window, Profiles should now copy over to the new folder.

Q: How do I get Interactive Forms to round calculations?

A: Complete the following steps:

  1. Click Edit.
  2. Choose Preferences.
  3. Click on Document-Current or Document-Defaults.
  4. Choose Round Calculations.
    Note: Some forms are machine read and may not allow calculations to be modified.

Q: I'm trying to launch the Interactive Forms and I get "Database Exception" message.  

A: If you recently updated your network password, you will also need to update it within the Interactive Form software proxy settings. 

Q: What is the best way to find the directory where I saved the forms and profiles I have created?

A: You can conduct a file search using the Search function from the Windows Start Menu. Complete the following steps:

  1. Select the Start button in Windows.
  2. Select on Search.
  3. Select All files and folders.
  4. Type *.form to search for forms, or type *.profile to search for profiles in All or part of a filename.
  5. In the Look in drop down, specify the drive you want to search.
  6. Click on Search.
  7. If the results from the search are not successful, return to step 4 and change the drive. Repeat steps 4 and until you get successful results or have exhausted all possible drive selections.
Mobile Devices/Apps

Q: What apps are offered by Bloomberg BNA?

A: Bloomberg BNA Apps on iTunes:
https://itunes.apple.com/us/developer/bloomberg-bna/id366795773
Bloomberg BNA Apps on Google:
https://play.google.com/store/apps/developer?id=Bloomberg+BNA&hl=en

Q: Do I need to accept cookies to access from a mobile device?

A: Yes you will need to accept cookies from bna.com to properly access the site.

Q: Do I need a subscription to access the BNA Apps?

A: Most Bloomberg BNA Apps are free to download, however access to the content will require a Bloomberg BNA subscription.  BNA Insights will allow non subscribers to purchase and individual subscription to receive access to the app's content on your iPad.

Q: Can I access the libraries with private browsing enabled on iPad/iPhone?

A: No, you will need to disable private browsing to access your libraries and features on your mobile device.

Professional Learning

Q: How do I access my course?

A: Go to  http://learning.bna.com and sign in to Bloomberg BNA with your email address and password. In Bloomberg BNA classroom you will see your course. Click on the name of the course to access.

Q: Which operating systems and browsers are compatible with the Professional Learning courses?
A:Windows 7 or 10, Mac OSX 10.4 or later & Mobile.
Internet Explorer 8 or newer, Mozilla Firefox 21.0 or better are recommended, Chrome, & Safari. 

Q: How do I purchase a Professional Learning course?

A: To purchase a course, go to  www.bna.com/learning. There you will find a list of Professional Learning courses available for purchase.  The courses are listed first by topic and lower on the page. Also, a full list of All courses is available.

The topics for the programs are: LEGAL & BUSINESS, ENVIRONMENT, HEALTH & SAFETY, TAX & ACCOUNTING & HUMAN RESOURCES.

Below the Topic list the courses are listed by delivery format.  You may reserve space in an upcoming live event. For already completed events, you may purchase an on demand session. You may also purchase a CD that contains the completed course.