Technical Support FAQs

Web Reference Libraries
CD/DVD Reference Libraries
E-mail Summaries
Interactive Forms Software
Mobile Devices/Apps
Webinar/ Elearning

Web Reference Libraries

Q: Are the Bloomberg BNA Web Reference Libraries compatible on a Mac operating system?

A: Yes, the Bloomberg BNA Web Reference Libraries are compatible on a Mac operating system. We recommend you use the Mac version of the Mozilla Firefox or Netscape Navigator software as the Internet browser. However, the Interactive Forms software included with a few of the BNA Web reference libraries is only compatible with Windows operating systems.

Q: How do I create an Internet Explorer shortcut on my desktop for a Bloomberg BNA Web Reference Library?

A: After you login to a Bloomberg BNA Web Reference Library, complete the following steps to create the shortcut:

  1. Select File on the top menu.
  2. Select Send on the drop-down menu.
  3. Select Shortcut to Desktop on the pop-up menu.

Q: Whenever I try to launch a Bloomberg BNA Web Reference Library, Internet Explorer attempts to open the website; however, I get the error message “The user name and password you entered are not valid.” How do I get the authentication logon dialog to appear so I can enter my username and password?

A: In most cases, the error message is displayed because the optionAnonymous logon has been selected in Internet Explorer. To ensure this option is not selected, follow these steps:

  1. Under Tools on the top menu bar, select Internet Options.
  2. Select the Security tab, and click the Internet icon.
  3. Select the Custom Level button and scroll down until you see the title User Authentication.
  4. Under User Authentication you will see the sub-title Logon.
  5. If the option Anonymous logon is selected, the logon window will not display.
  6. Select the Reset button located at the bottom right corner. This will reset the security settings to the default settings. Anonymous logon is not a default setting.
  7. Select OK on all dialog boxes.

Q: How do I reset my password?

A: If you forgot or need to change your password, you can use the following link.

https://profile.bna.com/profile/forgotpw

Enter your email address in the field and click on the continue button.  A system generated e-mail will be sent to the e-mail address entered with a link to the password reset form.  If you do not receive the email, you may need to check your Junk Email folder.

Q: How do I add trusted sites in Internet Explorer?

A: To access all of the features of the Bloomberg BNA websites it is recommended that you add addresses to your trusted sites list.

 

For Internet Explorer, follow these steps:

1. Select ToolsInternet Options from the menu bar at the top of your browser screen.

2. Select the Security tab.

3. Click on the Trusted sites icon.

4. Click the Sites button.

5. Uncheck the box next to Require server verification (https:) for all sites in this zone.

6. One at a time, enter each of the following domain names in the field under “Add this Web site to the zone:”Select the Add button after entering each domain name.

*.bna.com 
*.stf.com

CD/DVD Reference Libraries

Q: How do I launch the installation program of a CD/DVD reference library?

A: With the CD/DVD in the reader, perform the following steps:

  1. Select the Start button of Windows.
  2. Select the menu option Run.
  3. Type “D:\SETUP.EXE” in the Open: field of the Run dialog box. Note: In this example, D: is the drive letter of the drive in which the disc or the first disc of a multiple-disc set is loaded. Substitute the appropriate CD/DVD drive letter for your configuration.
  4. Select on the “OK” button.
  5. The installation program should launch.

Q: Why do I get the error message “Must reside in writeable media” when I try to launch a CD/DVD Reference Library?

A: You do not have full control rights to the program directory of the CD/DVD reference library. We recommend you contact your technical support department to upgrade your rights to the program directory.

Q: Are the CD/DVD Reference Libraries compatible with Windows Vista/Windows 7?

A: Yes, the CD/DVD reference libraries are currently compatible withWindows Vista/Windows 7.

Q: When installing a CD/DVD Reference Library on Windows XP/Vista/7, I received a logon box asking me to log on as an Administrator. What should I do?

A: The install program has detected that you do not have sufficient access rights to perform the installation. In some organizations, users are restricted from having the access rights to install software on their computer. We recommend you contact your technical support department for assistance with the installation.

Q: How do I update my access code?

A: Complete the following steps:

  1. Select the Start button of Windows.
  2. Select the menu option Run.
  3. Type D:\ setup.exe in the Open field then click OK.
  4. Select Modify, and then click Next.
  5. Select Next.
  6. Type the new Access Code then click Next.
  7. Select Finish.

Q: How do I repair my CD\DVD program?

A: Complete the following steps:

  1. Select the Start button of Windows.
  2. Select the menu option Run.
  3. Type D:\ setup.exe in the Open field then click OK.
  4. Select Repair, and then click Next.
  5. Select Next.
  6. Select Finish.
E-mail Summaries

Q: Why am I no longer receiving a Bloomberg BNA e-mail summary?

A: The most common reason for non-delivery of e-mail summaries is because a spam or content filter has blocked the e-mails. When e-mails are stopped by a spam filter, there is usually no notice sent to the recipient. Check with your IT department to see if spam filters are blocking your e-mails.
If your company has implemented a spam filter, ask your IT department to allow all e-mails coming from  bhighlig@bna.com to be delivered.

Q: Why does nothing happen when I click on a link in a Bloomberg BNA e-mail summary?

A: You may be running a pop-up blocker on your computer. Make sure to turn off the pop-up blocker or configure the pop-up blocker to allow the launching of links for *.bna.com and *.bnatax.com.

Q: When I click on a link in my Bloomberg BNA e-mail summary, Internet Explorer attempts to open the website; however, I get the error message “The user name and password you entered are not valid.” How do I get the authentication logon dialog to appear, so I can enter my username and password?

A: In most cases, the error message is displayed because the optionAnonymous logon has been selected in Internet Explorer. To ensure this option is not selected; follow these steps:

  1. Under Tools on the top menu bar, select Internet Options.
  2. Select the Security tab, and click the Internet icon.
  3. Select the Custom Level button and scroll down until you see the title User Authentication.
  4. Under User Authentication you will see the sub-title Logon.
  5. If the option Anonymous logon is selected, the logon window will not display.
  6. Select the Reset button located at the bottom right corner. This will reset the security settings to the default settings. Anonymous logon is not a default setting.
  7. Select OK on all dialog boxes.
Interactive Forms Software

Q: Why am I getting a link to download the Interactive Forms software rather than the Launch button?

A: A process named WebFormApp.exe needs to run to see the Launchbutton. If after turning off your computer or restarting your computer theLaunch button disappears, the process is not starting when your computer restarts. Contact your system administrator to allow this process to start.

Q: When I click on the blue Launch button in a Web reference library I get the following error message: “The software registry key is invalid. Please call your vendor’s technical support department.”

A: Complete the following steps:

  1. Select on the Start button in Windows. Click on Control Panel then double-click on the Add or Remove Programs icon.
  2. Hold down the CtrlAlt and Delete keys to open Task Manager. Select the Processes tab and locate WebFormApp.exe. Highlight it and click End Process. Close Task Manager.
  3. Go back to the page where the blue Launch button is located and refresh the page. The Launch button should be replaced by a link to download the Interactive Forms software.
  4. Click the download link and choose Run when prompted. When prompted to Repair or Remove, choose Repair.
  5. Complete the installation.
  6. After the installation is finished, click the link that says Access Software Now or refresh the page. The Launch button should reappear.

Q: Can I e-mail a saved form as an attachment?

A: Yes, a saved form can be e-mailed as an attachment. To open or view the form, the person receiving the attachment will need to have the Interactive Forms software installed on their computer.

Q: How do I save a form to PDF?

A: Complete the following steps:

  1. Launch the Bloomberg BNA Interactive Forms software.
  2. Open the form you wish to save.
  3. Select on File, click on Save to PDF.
  4. Select where you want to save the form, then click on Save.
  5. Select on OK.

Q: How do I update the access code for my Interactive Forms?

A: Perform the following steps:

  1. Launch the Bloomberg BNA Interactive Forms software.
  2. Select Help, then click About.
  3. Select on Change Subscription.
  4. Type the new access code in the Password field and click OK.
  5. When prompted, Select Yes to restart the program.

Q: After I download the Interactive Forms Program in Windows Vista/Windows 7 it will not launch. Why is this?

A: Windows Vista/Windows 7 has a function called User Account Controlor UAC. This needs to be turned off in order for the forms program to load correctly. Once the installation is done, and the forms are launched for the first time, you can turn the UAC back on.

Q: May I print a blank form without the pre-populated zeros on the form?

A: Yes, if the form is not designed to be machine-read. With the blank form displayed on the screen, perform the following steps:

  1. Select Edit on the top menu. Click on Override Calculations. Click on All Pages.
  2. Select Edit on the top menu. Click on Erase Fields. Click on All Pages.
  3. Print the form.

 Q: When installing the Interactive Forms software on a PC running Windows XP/Vista/7, I received a logon box asking me to log on as an Administrator. What should I do?

A: The installer has detected you do not have sufficient access rights to perform the installation. In some organizations, users are restricted from having the access rights to install software on their computer. We recommend you contact your technical support department for assistance with the installation.

Q: When I click on the blue Launch button in a Web Reference Library, I get the error message “Apollo was unable to connect to web server or proxy server.” I am running the personal firewall software - Symantec's Norton Internet Security/McAfee Internet Security. Why am I getting this error message?

A: Either one or both of the executable files that launch the Interactive Forms program are being blocked by Internet Security software. The files being blocked are called apollo.exe and engine.exe. These files are recognized in the Internet Security software by their descriptive names. The descriptive name for the apollo.exe file is “Application Browser”. The descriptive name for engine.exe file is “Forms Software Platform”. You must change the Internet Access level associated with these descriptive names to allow these files to launch. Complete the following steps:

Follow these steps for Norton Internet Security:

  1. Open Norton Internet Security and click Personal Firewall.
  2. On the bottom right corner, click Configure.
  3. Select the Program tab.
  4. Locate in the Program column Application Browser and Forms Software Platform. Select the program Application Browserand/or Forms Software Platform. Identify the Internet Access level in the Internet Access column for the program.
  5. If the Internet Access level says either Block or Block all, click the down arrow next to Block or Block all to access the pull down menu option for that program.
  6. From the pull down menu, select Permit All.
  7. Click OK on all succeeding dialog boxes.
  8. The apollo.exe and/or engine.exe should now have full access to run the Interactive Forms software.

Follow these steps for McAfee Internet Security:

  1. Open Security Center.
  2. Click Internet and Network.
  3. In the right pane, click Configure.
  4. Click the arrow next to Firewall Protection is Enabled, then clickAdvanced.
  5. In the left pane, click Program Permissions.

From this screen, you can manually Add Allowed or Blocked Programs, view Program Details, or change the Action you selected for each program.

Q: What is the best way to find the directory where I saved the forms and profiles I have created?

A: You can conduct a file search using the Search function from the Windows Start Menu. Complete the following steps:

  1. Select the Start button in Windows. Select on Search.
  2. Select All files and folders.
  3. Type *.form to search for forms, or type *.profile to search for profiles in All or part of a filename.
  4. In the Look in dropdown, specify the drive you want to search.
  5. Click on Search.
  6. If the results from the search are not successful, return to step 4 and change the drive. Repeat steps 4 and 5 until you get successful results or have exhausted all possible drive selections.
Mobile Devices/Apps

Q: What apps are offered by Bloomberg BNA?

A: The following apps are available for each mobile platform.  They can be found on the Apple App store, Google Play, and BlackBerry World
iPhone:

  • Quick Tax Reference 
  • Payroll Ruler 
  • Law Officer's Pocket Manual
  • Court Directory
  • Law Reports

iPad:

  • Law Officer's Pocket Manual
  • Court Directory
  • Insights
  • Law Reports

Android:

  • Quick Tax Reference 

Blackberry:

  • Mobile Highlights
  • Law Officer's Pocket Manual
  • Quick Tax Reference

Q: Do I need to accept cookies to access from a mobile device?

A: Yes you will need to accept cookies from bna.com to properly access the site.

Q: Do I need a subscription to access the BNA Apps?

A: Most Bloomberg BNA Apps are free to download, however access to the content will require a Bloomberg BNA subscription.  BNA Insights will allow non subscribers to purchase and individual subscription to receive access to the app's content on your iPad.

Q: Can I access the libraries with private browsing enabled on iPad/iPhone?

A: No, you will need to disable private browsing to access your libraries and features on your mobile device.

Webinar/ eLearning

Q: How do I access my webinar?

A: Go to  http://events.bna.com/ and sign in to Bloomberg BNA with your email address and password. In Bloomberg BNA classroom you will see your webinar. Click on the name of the webinar to access.

Q: Do I need to have Java installed to access Tax eLearning?

A: Java may be required for your Tax eLearning course. If you are using Internet Explorer 7 make sure you are using Java 6. If you are using Internet Explorer 8 or newer make sure you are using Java 7.

Q: How to check which version of Java you have?

A: Navigate to Control Panel, Programs, Program and Features. Look for “Java” under the Name column.  If you see more than one instance of Java in Programs and Features, remove/uninstall the version of Java based on the criteria in the question above.

Q: Which browsers are compatible with Webinars and eLearning?

A: Internet Explorer 8 or newer or Mozilla Firefox 21.0 or better are recommended.

Q: How do I purchase a webinar?

A: To purchase a webinar, go to  http://www.bna.com/continuing-education-training/. There you will find a list of webinars available for purchase.  The webinars are listed first by topic and lower on the page. Also, a full list of All Webinars is available.

The topics for the programs are: LEGAL & BUSINESS, ENVIRONMENT, HEALTH & SAFETY, TAX & ACCOUNTING & HUMAN RESOURCES.

Below the Topic list the webinars are listed by delivery format.  You may reserve space in an upcoming live event. For already completed events, you may purchase an on demand session. You may also purchase a CD that contains the completed webinar.