Technical Support FAQs

Web Libraries
Product Email
Interactive Forms Software
Mobile Devices
Professional Learning

Web Libraries

Q: How do I reset my password?
A: If you forgot or need to change your password, you can use the following link.

Enter your email address in the field and click on the continue button.  A system generated e-mail will be sent to the e-mail address entered with a link to the password reset form.  If you do not receive the email, you may need to check your Junk Email folder. 

Q: Are the Bloomberg BNA Web Libraries compatible on a Mac operating system?

A: Yes, the Bloomberg Web Libraries are compatible on a Mac operating system. We recommend you use the Mac version of Chrome, Firefox or Safari software as the Internet browser. However, the Interactive Forms software included with a few of the BNA Web Libraries is only compatible with Windows operating systems.

Q: How do I create an Internet Explorer shortcut on my desktop for a Bloomberg BNA Web Reference Library?

A: After you login to a Bloomberg BNA Web Library, complete the following steps to create the shortcut:

  1. Select File on the top menu.
  2. Select Send on the drop-down menu.
  3. Select Shortcut to Desktop on the pop-up menu.

Q: Are the web libraries compatible with Windows 10?
A: The web libraries are compatible with Windows 10.

Q: How do I add trusted sites in Internet Explorer?

A: To access all of the features of the Bloomberg BNA websites it is recommended that you add addresses to your trusted sites list. For Internet Explorer, follow these steps:

  1. Select ToolsInternet Options from the menu bar at the top of your browser screen.
  2. Select the Security tab.
  3. Click on the Trusted sites icon.
  4. Click the Sites button.
  5. Uncheck the box next to Require server verification (https:) for all sites in this zone.
  6. One at a time, enter each of the following domain names in the field under Add this Web site to the zone: Select the Add button after entering each domain name.  
Product Email

Q: Why am I no longer receiving a Bloomberg BNA product email?

A: The most common reason for the non-delivery of product email is due to corporate mail filtering. When e-mails are stopped by these internal tools, there is usually no notice sent to the subscriber. Check with your IT department to see if your BBNA product emails are being blocked internally.  If your company has implemented a spam filter, ask your IT department to apply the following. 

Dedicated Bloomberg BNA IP addresses to to

Bloomberg BNA email sender addresses

Q: Why does nothing happen when I click on a link in a Bloomberg BNA product email?

A: You may be running a pop-up blocker on your computer. Make sure to turn off the pop-up blocker or configure the pop-up blocker to allow the launching of links for


Interactive Forms Software

Q: Why am I getting a link to download the Interactive Forms software rather than the Launch button?

A: A process named WebFormApp.exe needs to run to see the Launch button. If after turning off your computer or restarting your computer the Launch button disappears, the process is not starting when your computer restarts. Contact your system administrator to allow this process to start. 

Q: Can I e-mail a saved form as an attachment?

A: Yes, a saved form can be e-mailed as an attachment. To open or view the form, the person receiving the attachment will need to have the Interactive Forms software installed on their computer.

Q: How do I save a form to PDF?

A: Complete the following steps:

  1. Launch the Bloomberg BNA Interactive Forms software.
  2. Open the form you wish to save.
  3. Select on File, click on Save to PDF.
  4. Select where you want to save the form, then click on Save.
  5. Select on OK.

Q: How do I update the access code for my Interactive Forms?

A: Perform the following steps:

  1. Launch the Bloomberg BNA Interactive Forms software.
  2. Select Help, then click About.
  3. Select on Change Subscription.
  4. Type the new access code in the Password field and click OK.
  5. When prompted, Select Yes to restart the program.

Q: After I download the Interactive Forms Program in Windows 7 or 10 it will not launch. Why is this?

A: Windows 7 or 10 has a function called User Account Control or UAC. This needs to be turned off in order for the forms program to load correctly. Once the installation is done, and the forms are launched for the first time, you can turn the UAC back on. 

Q: May I print a blank form without the pre-populated zeros on the form?

A: Yes, if the form is not designed to be machine-read. With the blank form displayed on the screen, perform the following steps:

  1. Select Edit on the top menu.
  2. Click on Override Calculations.
  3. Click on All Pages.
  4. Select Edit on the top menu.
  5. Click on Erase Fields.
  6. Click on All Pages.
  7. Print the form.

Q: When installing the Interactive Forms software on a PC running Windows 7 or 10, I received a logon box asking me to log on as an Administrator. What should I do?

A: The installer has detected you do not have sufficient access rights to perform the installation. In some organizations, users are restricted from having the access rights to install software on their computer. We recommend you contact your technical support department for assistance with the installation. 

Q: When I click on the blue Launch button in a Web Reference Library, I get the error message "Apollo was unable to connect to web server or proxy server." I am running the personal firewall software - Symantec's Norton Internet Security/McAfee Internet Security. Why am I getting this error message?

A: Either one or both of the executable files that launch the Interactive Forms program are being blocked by Internet Security software. The files being blocked are called apollo.exe and engine.exe. These files are recognized in the Internet Security software by their descriptive names. The descriptive name for the apollo.exe file is “Application Browser”. The descriptive name for engine.exe file is “Forms Software Platform”. You must change the Internet Access level associated with these descriptive names to allow these files to launch. Complete the following steps:

  1. Open Norton Internet Security and click Personal Firewall.
  2. On the bottom right corner, click Configure.
  3. Select the Program tab.
  4. Locate in the Program column Application Browser and Forms Software Platform. Select the program Application Browser and/or Forms Software Platform. Identify the Internet Access level in the Internet Access column for the program.
  5. If the Internet Access level says either Block or Block all, click the down arrow next to Block or Block all to access the pull down menu option for that program.
  6. From the pull down menu, select Permit All.
  7. Click OK on all succeeding dialog boxes.
  8. The apollo.exe and/or engine.exe should now have full access to run the Interactive Forms software.

Follow these steps for McAfee Internet Security:

  1. Open Security Center.
  2. Click Internet and Network.
  3. In the right pane, click Configure.
  4. Click the arrow next to Firewall Protection is Enabled, then click Advanced.
  5. In the left pane, click Program Permissions.
  6. From this screen, you can manually Add Allowed or Blocked Programs, view Program Details, or change the Action you selected for each program.

Q: When launching Interactive Forms I get a message "Apollo was unable to create or write...", "Make sure you have Access Rights, are not out of disk space..."
A: The message is typically because the program is trying to rewrite/overwrite/update program files and is not being allowed to by either policy or permission settings on the PC or the network. Verify that the PC user has FULL CONTROL rights of the C:\Program Files (X86)\BNA\Interactive Forms folder and this should correct the issue.  

Q: If I uninstall older versions of the Interactive Forms software, will I still be able to create a new form for a past year?

A: Yes. The software contains new forms going back at least 10 years so you may uninstall older versions and only use the most recent version.

Q: Adobe Acrobat Displays/Prints PDF Files Incorrectly

A: Complete the following steps:

  1. Click on the Windows Start button.
  2. Click Devices and Printers.
  3. Right click on Adobe PDF printer and choose Printing preferences.
  4. Select the Adobe PDF Settings Tab.
  5. Uncheck the option Rely On System Fonts Only; Do Not Use Document Fonts
    Click OK

Q: How do I get Interactive Forms to round calculations?

A: Complete the following steps:

  1. Click Edit.
  2. Choose Preferences.
  3. Click on Document-Current or Document-Defaults.
  4. Choose Round Calculations.
    Note: Some forms are machine read and may not allow calculations to be modified.

Q: I'm trying to launch the Interactive Forms and I get "Database Exception" message.  

A: If you recently updated your network password, you will also need to update it within the Interactive Form software proxy settings. 

Q: What is the best way to find the directory where I saved the forms and profiles I have created?

A: You can conduct a file search using the Search function from the Windows Start Menu. Complete the following steps:

  1. Select the Start button in Windows.
  2. Select on Search.
  3. Select All files and folders.
  4. Type *.form to search for forms, or type *.profile to search for profiles in All or part of a filename.
  5. In the Look in drop down, specify the drive you want to search.
  6. Click on Search.
  7. If the results from the search are not successful, return to step 4 and change the drive. Repeat steps 4 and until you get successful results or have exhausted all possible drive selections.
Mobile Devices

Q: Do I need to accept cookies to access from a mobile device?

A: Yes you will need to accept cookies from Bloomberg BNA to properly access the site.

Q: Will the Web Libraries work with my mobile device?

A: The Web Libraries will work and format properly on mobile web browsers such as Safari or Chrome

Q: Can I access the libraries with private browsing enabled on iPad/iPhone?

A: No, you will need to disable private browsing to access your libraries and features on your mobile device.

Professional Learning

Q: How do I access my course?

A: Go to and click on the Login link in upper right corner.

Q: How do I purchase a Professional Learning course?

A: To view the available courses, go to