Bloomberg Law
April 16, 2019, 3:10 PM UTC

Telecom Voice Recording Ban Is Test Case for EU Privacy Rules

A recent decision from Denmark’s privacy regulator should serve as a warning to other businesses across the European Union that record customers’ phone calls, practitioners and legal experts have told Bloomberg Law.

Denmark’s Data Protection Authority announced April 11 that it banned the country’s largest telecom, TDC A/S, from recording customers’ calls, for training or any other purpose, until the company offers an opt-out or way to give active consent. The right to opt out in such circumstances is enshrined in the General Data Protection Regulation (GDPR). Voice recordings are seen as personal data under the GDPR, and the rules ...

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